Vacancy: Senior Caseworker
Kirsten Oswald MP has a vacancy for a Senior Caseworker in her constituency team. Working in the East Renfrewshire constituency office and from home, occasionally from Westminster, the successful applicant will work within a small team providing an excellent service to constituents.
This role would be ideal for an experienced caseworker ready to take an exciting step up.
The successful candidate must have demonstrable experience of delivering high quality casework in an efficient and accurate manner.
Experience of working independently and managing a complex workload, is essential.
Excellent written and verbal communication skills are a must.
Occasional evening or weekend work may be required.
Work as part of a small and dedicated team, proactively engaging with colleagues to facilitate an effective constituency office service.
Ensure all cases are dealt with in a timely and effective manner.
Ability to perform under pressure and operate at a fast pace to keep up with a high volume of constituent enquiries.
Maintain an overview of casework and campaigns.
Lead on complex cases while processing correspondence, phone calls and emails from constituents.
Work with colleagues to develop local or national campaigns out of issues arising from casework.
Establish relationships and liaise with local and national stakeholders to resolve constituent issues.
Adhere to and support office administration processes.
Maintain records and information confidentially and in line with regulations.
Attend or organise constituency events, such as surgeries, visits and meetings.
Support the Office Manager in maintaining office standards and caseloads.
Deputise for the Office Manager as required.
Assist the MP with other duties as required.
Previous casework experience in an MP’s office or elsewhere.
Excellent written and verbal communication skills.
Demonstrable organisational skills, including workload management and the ability to operate under pressure.
Well developed ICT skills including enthusiasm to learn new ICT skills.
Able to work individually as well as part of a team and set the example expected of a senior position.
First class people and customer service skills – critically, the ability to deal with people in a compassionate and empathetic manner.
Other desirable skills:
Driving licence and access to a car.
Demonstrable skills with graphics, video editing and website management.
A clear understanding of the political environment and knowledge of local issues.
Previous campaigning or community advocacy experience.
Demonstrable experience in displaying leadership.
Experience of databases such as Caseworker.MP
Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info.
Pay will be in line with IPSA scales.
Closing Date: Friday 4th February 2022
Apply by sending your CV and covering letter to: firstname.lastname@example.org