Caseworker - Kirsten Oswald MP
Updated: Jul 29, 2021
Kirsten Oswald MP is looking to employ a caseworker based in her East Renfrewshire constituency office, though home working is currently encouraged.
This is an exciting opportunity for an enthusiastic and organised individual to join Kirsten’s constituency team and support her work as the Member of Parliament for East Renfrewshire.
The successful candidate will be focussed on responding to constituent enquiries, supporting the resolution of constituent concerns, and communicating by means of email, letter and telephone.
Previous experience would be helpful, but is not essential. Key to success in this role are excellent organisational skills, strong IT skills, and well developed communication and writing skills.
This role is available on a permanent part time (half week) basis, with additional temporary hours up to a further half week available until spring 2022. Applications from those interested in temporary hours only are also welcome.
Hours: Part time, 0.5 FTE, with additional temporary hours available.
Salary: In accordance with IPSA Pay Scales. You will also benefit from a 10% employer’s pension contribution.
Location: Constituency Office, Thornliebank (although remote working currently applies)
Manage and progress portfolio of casework appropriately and in a timely manner.
Engage professionally, confidentially with sensitivity and integrity with members of the public, through telephone enquiries, social media, emails and face to face.
Process a large volume of standard queries, as well as assisting on the more complex cases of constituents.
Log all cases; monitor progress thoroughly and ensure all identified actions are taken.
Draft and provide responses to constituents, including regular updates.
Assist with organising and attending surgeries or other meetings and follow up as appropriate.
Ensure records are kept to support effective monitoring and communication procedures.
Ensure information is managed confidentially in line with the data protection legislation.
Processing physical mail.
Organising and accompanying MP to meetings, and managing related communication.
Other tasks as required to support the smooth running of the office.
Research & Communication
Conduct independent research to gather relevant information that will assist with resolving cases.
Critically analyse patterns of enquiries and articulate the findings in communication with the MP and other staff members
Liaise with government agencies, voluntary sector and others to resolve constituency matters.
Develop knowledge in specialist areas.
Essential Skills and Experience:
High level of written and verbal communication skills
Ability to assimilate information from a range of sources, and convey this clearly in writing
Good organisational and administration skills
Proficient in office technology, and able to quickly learn new systems
Experience of working effectively as part of a team
Ability to self direct work, and manage own caseload
Desirable Skills and Experience:
Demonstrable experience of casework in a related role
Experience of customer service, and communicating with customers
Database experience or experience in using broad range of IT systems
Experience in producing original written communications
Work experience which demonstrates organisational skills
Applicants for the post should be aware that travel within the constituency may be required for attendance at meetings, training and events.
The successful candidate will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).
To apply, applicants should submit their CV together with a covering letter demonstrating how their skills and experience correspond to the job description to firstname.lastname@example.org by Friday 6th August. Virtual interviews will be held shortly thereafter.
Please note that whilst we would aim to acknowledge all applications, this may not be possible depending on the volume received.